Pactrol Controls Ltd

Pactrol's flexibility in structure and attitude enables us to fit in to the unique operational approach of an OEM in the development of special control systems at many levels and in many ways.

We always keep our conversations and product development issues totally confidential to each OEM. In fact, without this total assurance regarding customer secrets, Pactrol could not have succeeded as it has over the last 30 years.
Pactrol's other major priority is to listen very hard to OEMs, giving due consideration to the customer's input, before making any firm proposals.
This proves vital to getting the very best solution for each individual customer.
The third and final rule is that the customer is always right, and that no amount of technology or effort can be valued unless our final products and services delight the customer, and that the customer should remain satisfied with our support throughout the market life of the product.

Without this total commitment to customer care, Pactrol does not expect to enjoy future business from existing or new customers.

Beyond these simple but essential rules our approach to customers is very flexible.

Some people often choose Pactrol because they want a complete solution, including application engineering, product design and proving, 3rd party approvals, trials, product launch, manufacture and test, delivery, all defects investigated and a process of continuous improvement throughout the life of the product.

Other clients may simply choose to use our design and application expertise with some technical support included, while we help them source the product elsewhere.

We can also offer pre-compliance EMC testing of whole appliances, together with any corrective actions required to achieve EM compatibility.

Payment methods are also variable, with many people contributing to the cost of design through the purchase of the product while others pay a specified fee, in part payment for the design work, with a retainer for on-going technical support.